GENERAL TERMS AND CONDITIONS TO PARTICIPATE IN THE BREWERY TOUR
PREAMBLE
In the course of its business activity, the Service Provider sells on the Webshop at www.gravity.shop, in its own name and for the account of Gravity Brewing Kft. (hereinafter: "Organizer"), tickets for the so-called Brewery Tours (hereinafter: "Service" or "Brewery Tour") organized and provided by the Organizer, which consist of a guided tour of the brewery operated by the Organizer and used for the production of beer (hereinafter: "Brewery") and an introduction to the brewing process, in accordance with these General Terms and Conditions (hereinafter: "GTC").
We would like to draw the Visitors' attention to the fact that the Brewery is an industrial area and an operating plant; to protect the production process, persons and property, Visitors may be excluded from the Brewery Tour at any time if the leader of the Brewery Tour considers their exclusion justified under the GTC. Visitors must follow the instructions of the leader of the Brewery Tour.
Visitors must arrive at the Brewery 10 minutes before the start time of the Brewery Tour and present the booking number indicated in the Confirmation.
Please note that the Brewery Tour ticket includes a one-hour table reservation after the Brewery Tour in the Gravity Taproom operated by the Organizer (hereinafter: "Taproom"). If a Visitor wishes to stay in the Taproom longer, please indicate this when purchasing the ticket in the comment field, by e-mail or at the following phone number: +36-30-144-8404.
1. General data
1.1. The operator of the www.gravity.shop webshop (hereinafter: "Webshop") and the seller of the Brewery Tour tickets on the Webshop is Gravity Spirits Kft., which sells the tickets in its own name and for the account of the Organizer. The Brewery Tour is organized and provided by the Organizer, which also operates the Brewery and the Taproom; in providing the Brewery Tour and the consumption included in the ticket price, the Organizer acts as the Service Provider's subcontractor.
1.2. The Service Provider
Name: Gravity Spirits Korlátolt Felelősségű Társaság
registered office and mailing address: 1093 Budapest, Lónyay utca 22. fszt. 2.
phone number: +36-30-374-1214
e-mail address: webshop@gravity.shop
registry court: Fővárosi Törvényszék Cégbírósága
company registration number: 01-09-383499
tax number: 29212602-2-43
name of the bank managing the bank account: OTP Bank Nyrt.
bank account number: 11709057-21448540-00000000 (HUF); 11763093-28275888-00000000 (EUR)
hosting service provider: Shopify International Limited (The Sidings, 4th Floor, Grand Canal Quay, Dublin D02 E7K8, Ireland)
Internet contact: www.gravity.shop
(hereinafter: "Service Provider").
1.3. The Organizer
Name: Gravity Brewing Korlátolt Felelősségű Társaság
registered office and mailing address: 1093 Budapest, Lónyay utca 22., basement phone number: +36-30-144-8404
e-mail address: info@gravitybp.com
registry court: Fővárosi Törvényszék Cégbírósága
company registration number: 01-09-302212
tax number: 26106515-2-43
Internet contact: www.gravitybp.com
1.4. Address of the Brewery:
1093 Budapest, Lónyay utca 22., basement
2. Acceptance of the GTC
2.1. These GTC set out the rights and obligations of the Service Provider and the users of the Services (hereinafter: "User", "Customer" or "Visitor") in connection with the Services.
2.2. By purchasing a ticket, the User accepts as binding these GTC, which are available via the link on the Brewery Tour product page, the general terms and conditions of the Webshop (hereinafter: "Webshop GTC"), which the User accepts by ticking the relevant checkbox on the Cart page, and the related Privacy Policy. By purchasing a ticket, a contract for participation in the Brewery Tour and for the consumption included in the ticket price is concluded between the User and the Service Provider; the Service Provider is liable to the User for the proper performance of the Brewery Tour, including where it is performed by the Organizer. These GTC supplement the Webshop GTC with specific provisions applicable to the Brewery Tours; in the event of any conflict, these GTC shall prevail with respect to the Brewery Tours. If a User purchases tickets for several persons, the Visitors participating in the Brewery Tour accept these GTC and the Privacy Policy by participating in the Brewery Tour.
2.3. Tickets are sold under the rules applicable to distance contracts, by means of distance communication. In the case of a distance contract, the contract is concluded within the framework of an organized distance sales system, without the simultaneous physical presence of the parties, with the contracting parties exclusively using means of distance communication for the purpose of concluding the contract. Under these GTC, tickets sold through the Webshop are sold under an electronic contract concluded online, i.e. the sale takes place online through the Webshop system on the one hand, and via messages sent to the e-mail address of the User as the customer on the other hand. A contract concluded online qualifies as an electronic commerce service, which is regulated by Act CVIII of 2001 on certain issues of electronic commerce services and information society services (hereinafter: "Elkertv.").
2.4. By clicking the "I am above the age of 18" button when entering the Webshop and by ticking the "I confirm that I am at least 18 years old." checkbox on the Cart page, the User declares that they
have reached the age of 18 and that they are fully aware of and accept the limitations of online shopping.
3. Range of Services available on the Webshop
3.1. Tickets for guided Brewery Tours in English or Hungarian may be purchased on the Webshop for a specific date and time. The Brewery Tour includes tasting a semi-finished product directly from the tank during the brewing process. The start time, expected duration and maximum number of participants of the Brewery Tour are indicated on the Brewery Tour product page. The ticket price includes 4 dl (or two 2-dl servings) of any Gravity beer currently on tap in the Taproom at the end of the Brewery Tour with an alcohol content below 10%, or 2 dl (or two 1-dl servings) of a beer with an alcohol content above 10% selected by the visitor. As an add-on to the Brewery Tour tickets, a guided imperial beer tasting (hereinafter: "Imperial Tasting") may be purchased, which consists of tasting three imperial beers available in bottles, 1 dl each. The Imperial Tasting may only be purchased together with a Brewery Tour ticket, at most one per ticket, and subject to availability.
3.2. The purchase price of the Services is in all cases the gross purchase price indicated next to the given Service, which is set in euros in accordance with section 2.4 of the Webshop GTC, is displayed in Hungarian forints or in euros depending on the selected shipping country, and includes value added tax (VAT). The Service Provider shall not be liable for a price displayed incorrectly despite its due care and/or as a result of a system error, or for an obviously erroneous, unrealistic price (HUF 0) that differs significantly from the commonly known price of the Service. In such cases, the Service Provider is not obliged to provide the Service at the price incorrectly displayed on the Webshop. If an incorrect price is displayed, the Service Provider shall offer, in the order confirmation or thereafter, the opportunity to purchase the Service at the correct price, on the basis of which the User may decide whether to order the Service at the correct price.
3.3. A User may purchase more than one ticket. The User may transfer a ticket to another natural person free of charge; however, the commercial resale or resale for consideration of tickets – in particular through travel agencies, tour operators, tour guides, ticket agencies, accommodation providers or other intermediaries – is not permitted without the prior written consent of the Service Provider. Group bookings and bookings through intermediaries are governed by a separate agreement.
3.4. The Service Provider is entitled, at its own discretion, to unilaterally change, expand or reduce the Services, content and functions available on the Webshop, and to introduce new ones. The Service Provider informs the Users of the availability of new Services, functions and content, among other means, on the Webshop.
4. The ticket purchase process
4.1. If the Customer wishes to purchase a ticket for a Brewery Tour, the purchase process can be started by clicking the "Book now" button on the Brewery Tour product page. In the booking window that appears, the Customer can select the type (language) of the Brewery Tour, the date of the Brewery
Tour from the available days in the calendar, and then the start time; the window also shows the number of places still available for the selected time slot, as well as the quantity and price of the tickets.
4.2. After selecting the time slot, on the booking completion page that appears, the Customer must enter their name and e-mail address, may send a message to the Service Provider in the comment field, and may select the Imperial Tasting. By clicking the booking confirmation button, the ticket(s) are placed in the virtual shopping cart (hereinafter: "Cart") with the selected time slot indicated. The booking does not thereby become final: the Webshop reserves the place for the selected time slot for a limited period, and the Service Provider confirms the booking by sending the Confirmation described below.
4.3. By clicking the cart icon in the header of the Webshop, the Customer can view the tickets placed in the Cart, the date and time of the Brewery Tour, and the quantity and price of the tickets; the Customer can change the quantity of the tickets or remove them from the Cart.
4.4. On the Cart page, the "Check out" button becomes active once the Customer has ticked the "I confirm that I am at least 18 years old.", the "I accept the Terms and Conditions." and the "I have read and accept the Privacy Policy." checkboxes. By clicking the "Check out" button, the Customer proceeds to the Checkout page, where they provide their e-mail address and the data required for invoicing, select the payment method, and may redeem a discount code or a Value Voucher under the Webshop GTC in the relevant field. No delivery method needs to be selected for a Brewery Tour ticket.
4.5. On the Checkout page, the Customer can view the details of the order as a whole (the name, date and time of the Brewery Tour, the quantity of tickets and the total amount payable) and can modify the data provided until the order is submitted. The Customer can submit the order by clicking the "Pay now" button at the bottom of the page or the button of the selected payment service provider in the "Express checkout" section at the top of the Checkout page; submitting the order entails an obligation to pay.
4.6. The contract for the purchase of the ticket (hereinafter: "Sale and Purchase Agreement") is concluded exclusively upon the Service Provider's confirmation of the order, sent to the e-mail address provided by the Customer during the purchase (hereinafter: "Confirmation"). The Confirmation contains the date, time and language of the Brewery Tour, the number of tickets, the payment method chosen by the Customer, the total price of the tickets, the order ID and the booking number; together with the Confirmation, the Customer also receives a calendar invitation for the Brewery Tour. If the Confirmation is not received within 48 hours of the submission of the order, the Sale and Purchase Agreement is not concluded, i.e. the Service Provider is not obliged to provide the Brewery Tour and the Customer is not entitled to participate in it. In this case, the Service Provider shall refund the amount already paid by the Customer corresponding to the price of the tickets purchased.
5. Payment
5.1. The Customer can select the payment method during the process of concluding the Sale and Purchase Agreement in the "Payment" section of the Checkout page: payment by card ("Credit
card") or PayPal, and, in the "Express checkout" section at the top of the Checkout page, Shop Pay, PayPal or Google Pay. Cash on delivery and bank transfer are not available.
5.2. The payment process starts on the Checkout page, after the payment method has been selected, upon clicking the "Pay now" button.
5.3. Card payments, the payment service providers and the terms of the payment services are governed by Chapter 5 of the Webshop GTC. The Customer enters the card details on the Checkout page, on Shopify's encrypted payment interface; the Service Provider has no access to them.
5.4. The Service Provider issues an invoice for the tickets sold in accordance with Act CXXVII of 2007 on Value Added Tax. The invoice issued by the Service Provider is an accounting document that is fully suitable for identification regulated by accounting and tax legislation and for tax administration purposes; the issuance and delivery of the invoice are otherwise governed by section 5.6 of the Webshop GTC.
5.5. In respect of each Sale and Purchase Agreement concluded online, the invoice issued by the Service Provider indicates the price of the tickets purchased, the payment method and the payment deadline. The Service Provider issues an invoice for the tickets ordered in accordance with the legislation in force. The company represented by the Customer is solely responsible for providing all data relating to it truthfully for the invoice to be issued, including for the purposes of VAT deduction. If incorrect or incomplete data are provided, the Service Provider will amend the invoice at the Customer's request in accordance with the applicable legislation. The Service Provider excludes liability for damages arising from invoices that are unsuitable for exercising the right of VAT deduction due to the provision of incorrect, incomplete or erroneous data; such damages shall be borne in full by the company represented by the Customer.
5.6. The price of a Brewery Tour ticket may also be paid with a Value Voucher (including a Gift Voucher) under the Webshop GTC; the code of the Value Voucher must be entered in the relevant field on the Checkout page. A Brewery Tour Voucher under the Webshop GTC cannot be redeemed on the Webshop: the holder of a Brewery Tour Voucher may book the language and date of the Brewery Tour by providing the Voucher code at tours@gravitybp.com, subject to availability, for a date within the validity period of the Brewery Tour Voucher. The Service Provider, through the Organizer, confirms the booking by e-mail, indicating the date of the Brewery Tour and the booking number; the booking becomes final upon such confirmation. A Brewery Tour Voucher entitles one person to participate, irrespective of the price of the ticket at the time of redemption; a Brewery Tour Voucher purchased together with the Imperial Tasting also entitles the holder to the Imperial Tasting. Vouchers are otherwise governed by the Webshop GTC.
6. Cancellation, Exclusion, Liability
6.1. The Customer is entitled to cancel the Brewery Tour no later than 24 hours before its start time by sending an e-mail to the Service Provider at tours@gravitybp.com (hereinafter: "Cancellation by the Customer"). In this case, the Customer may choose (i) to rebook for another available date within 3 months offered by the Service Provider in a reply e-mail, or (ii) to have the price of the tickets refunded, in which case the ticket prices indicated on the Webshop and the price paid for the Imperial Tasting will be refunded. In the event of cancellation less than 24 hours before the start time of the Brewery Tour, the Service Provider is not obliged to refund the price of the tickets. Please note that the purchase of a Brewery Tour ticket is a contract for the provision of services
related to leisure activities with a specific date of performance; therefore, the consumer does not have the fourteen-day right of withdrawal; the right of cancellation under this section is a contractual right granted by the Service Provider. Withdrawal from the contract for the purchase of a Voucher is governed by the Webshop GTC.
6.2. At the time indicated in the Confirmation, the Organizer may start providing the Service to the Visitor(s) present; Visitor(s) arriving after the time indicated in the Confirmation may join the Brewery Tour already in progress, but the Organizer will not repeat the parts of the Brewery Tour already presented. The Visitor shall not be entitled to assert any claim against the Service Provider in connection with the late arrival, in particular for a partial refund of the ticket price.
6.3. The Service Provider is entitled to cancel the Brewery Tour for any reason hindering the operation of the Brewery by sending an e-mail to the e-mail address provided by the Customer during the order process (hereinafter: "Cancellation by the Service Provider"). In the cancellation e-mail, the Service Provider shall also inform the Customer who purchased the ticket of the possible new booking date(s) and that, if the Customer does not wish to book a new date, the Customer may choose to have the price of the purchased tickets (including the price of the Imperial Tasting) refunded. If the Cancellation by the Service Provider takes place within 1 week before the Brewery Tour, the Service Provider, through the Organizer, grants the Customer a one-time 10% discount on consumption in the Gravity Taproom operated by the Organizer and a one-time 5% discount on the price of bottled beers purchased in the Gravity Taproom. If the Cancellation by the Service Provider takes place within 48 hours before the Brewery Tour, the Service Provider grants a one time 20% discount on consumption in the Gravity Taproom and a one-time 5% discount on the price of bottled beers purchased in the Gravity Taproom. The discounts cannot be used for merchandise products.
6.4. If a refund is chosen, the Service Provider shall make the refund within 10 days of receipt of the Customer's statement choosing the refund, using the same payment method as the one used by the Customer, unless the Customer expressly consents to the use of another method. Where an amount was paid with a Voucher, the refund is made by restoring the balance of the Value Voucher or by making the Brewery Tour Voucher redeemable again; if the Voucher would expire within 3 months of the cancellation, the Service Provider extends its validity until 3 months after the cancellation.
6.5. At the Brewery Tours organized by the Organizer, Visitors are obliged to fully comply with the safety and food safety instructions of the leader of the Brewery Tour. If a Visitor disregards such instructions, the Visitor may be excluded from further participation in the Brewery Tour. In such cases, the price of the tickets will not be refunded, and the Customer may not claim damages, compensation or any other payment from the Service Provider on any grounds.
6.6. The Service Provider and the Organizer are entitled to refuse to provide the Service to any person who
• appears at the location of the Service under the influence of alcohol or other substances, • despite a warning by the leader of the Brewery Tour, disturbs the other participants or the leader of the Brewery Tour by their behavior,
• or behaves aggressively towards the staff or other Visitor(s).
• • The Visitor does not sign the statement entitled "General Terms and Conditions for Participation in the Brewery Tour" containing an extract from the GTC on site
In the above cases, fees already paid are not refundable.
6.7. In providing the Brewery Tour, the Service Provider is liable for the conduct of the Organizer as if it had acted itself.
6.8. The Visitor shall compensate the Service Provider or the Organizer, as applicable, for any damage caused by the Visitor at the location of the Service; the Visitor is released from liability if the Visitor proves that their conduct was not culpable.
6.9. Persons under the age of 18 may only participate in the Brewery Tour under parental supervision. Visitors are fully liable for any damage caused by them or by persons under their supervision during their participation in the Brewery Tour. Since, pursuant to Section 16/A(1) of Act CLV of 1997 on Consumer Protection (hereinafter: "Consumer Protection Act"), it is prohibited to sell or serve alcoholic beverages to persons under the age of 18, such persons are not entitled to the beer included in the ticket price or to the Imperial Tasting.
6.10.The Service Provider does not make the location of the Service available for bachelor or bachelorette parties.
7. Other provisions
7.1. Visitors may primarily submit their complaints in writing directly to the Service Provider, which will do everything in its power to eliminate and remedy any infringement. An oral complaint made at the location of the Brewery Tour is received by the Organizer's staff on behalf of the Service Provider, and the Service Provider handles the complaint in accordance with Chapter 10 of the Webshop GTC. The Service Provider and the Visitor shall primarily settle their disputes out of court, by negotiation. If negotiation is unsuccessful, the Visitor may turn to the authorities, the courts or a conciliation board in accordance with the applicable legislation and the GTC.
7.2. The conciliation board has competence for the out-of-court settlement of disputes between consumers and businesses concerning the quality and safety of products, the application of product liability rules, the quality of services, and the conclusion and performance of contracts between the parties (hereinafter: "consumer disputes"): for this purpose, it attempts to bring about a settlement and, if this is unsuccessful, decides the case in order to ensure the simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the business, the conciliation board provides advice on the rights and obligations of the consumer. Proceedings before the conciliation board may only be initiated if the consumer has first attempted to settle the dispute directly with the business concerned. Proceedings before the conciliation board are initiated at the request of the consumer. The request must be submitted in writing to the chair of the conciliation board. The conciliation board competent according to the consumer's place of residence or stay has jurisdiction over the proceedings; however, at the consumer's request, the conciliation board indicated in the request proceeds. The conciliation board competent according to the Service Provider's registered office is the Budapest Conciliation Board (address: 1016 Budapest, Krisztina krt. 99, 1st floor 111; mailing address: 1253 Budapest, Pf. 10; e-mail: bekelteto.testulet@bkik.hu). The list of conciliation boards is available at https://bekeltetes.hu. Complaint handling and the settlement of consumer disputes are otherwise governed by Chapter 10 of the Webshop GTC.
7.3. These GTC are governed by Hungarian law, and the Hungarian authorities and courts have jurisdiction over any disputes arising therefrom.
7.4. If any provision of these GTC is or becomes invalid, this shall not affect the other provisions of the GTC.
7.5. The Parties shall communicate notices in connection with these GTC to each other in writing. By agreement of the Parties, communication by e-mail also qualifies as written communication.
These GTC are concluded for an indefinite period and are effective from the date of their publication on the Webshop until revoked.
Dated: Budapest, November 11, 2026
